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Mebuy Guarantee



Protecting Your Purchase from Click to Delivery

Welcome to Mebuy Promise!We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.

What guarantees can I get?

Everyone who shops on Mebuy receives the following guarantees:

On- time Delivery

We guarantee that all orders are delivered on time within 6-10 working days. On-time Delivery starts the moment the we have shipped out the products. If you have purchased anything on, but didn't receive it within the guaranteed delivery time, you can get a full refund.

Returns & Refund Guarantee

When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact our customer service to resolve these problems .You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us.


100% secure payment 

We use industry-leading technology to protect all infomaion you provide, and your data is only used to process orders and to serve you better. Mebuy online payments can be fully trusted.

You can also choose our “Cash On Delivery” service and pay for your orders by submitting the momey to the delivery man when you receive order.


Guaranteed Genuine

All products sold on are Guaranteed to be Genuine . If the item you purchased  is confirmed to be counterfeit, you will get a full refund (shipping costs included) from the Mebuy.


How does Buyer Protection work?

If your order hasn't arrived within the promised time, or isn't as described, please contact our Customer Service by Online Live Chat , or email us on

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Customer Service:

  • (+971) -566353574
  • (+971) -566353574
  • (+971) -4-368-3915
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